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Call & WhatsApp Order 8076734983

FAQ

[vc_row][vc_column][vc_tta_accordion][vc_tta_section title=”Do I have to register before I can shop?” tab_id=”1504963362807-15fd1e79-c649″][vc_column_text]You can browse the shop and add to your trolley before you’ve registered with us.
However, we recommend registering first so we can check if we deliver to your sectors. When you’ve registered, try booking a delivery area before you start shopping. That way, you’ll see exactly which products will be available for your chosen area.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I check if you deliver to my area?” tab_id=”1504963362847-3e426531-c880″][vc_column_text]The best thing to do is register with us. It only takes 30 seconds, and we’ll let you know immediately if we deliver to your sector.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why don’t you deliver to my area?” tab_id=”1504964034290-d429fb86-8d61″][vc_column_text]We don’t deliver to the whole of the Noida yet, but we’re constantly expanding our delivery areas so we may be soon. If you register with us we’ll email you to let you know when we’ve reached your neck of the woods.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are your delivery areas?” tab_id=”1504964064206-671d5777-8968″][vc_column_text]We currently deliver in the following areas in Noida: Sector 70, Sector 121, Sector 71, Sector 72, Sector 73, Sector 122, Sector 120, Sector 119, Sector 50, Sector 51, Sector 52, Sector 33, Sector 34, Sector 61, Sector 74, Sector 75, Sector 76, Sector 77, Sector 78, Sector 79, Sector 47, Sector 48, Sector 41, Sector 42, Sector 46, Sector 99, Sector 100, Sector 45, Sector 29, Sector 43, Sector 40, Sector 44, Sector 39, Sector 36, Sector 37, Sector 31, Sector 30, Sector 28.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the minimum order value?” tab_id=”1504964099884-1564c7e5-2704″][vc_column_text]For a delivery, the minimum order value is just Rs. 300[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are your delivery charges?” tab_id=”1504964129054-fd08c660-7467″][vc_column_text]We charge Rs. 50 for all orders of value less than Rs. 300. All orders above Rs. 300 enjoy free deliveries.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are your delivery hours?” tab_id=”1504964171396-9b618f7c-eee6″][vc_column_text]We currently have eight delivery slots with the fastest delivery commitment of 60 minutes : 6:00 AM to 8:00 AM, 8:00 AM to 10:00 AM, 10:00 AM to 12:00 PM, 12:00 PM to 2:00 PM, 2:00 PM to 4:00 PM, 4:00 pm to 6:00 pm, 6:00 pm to 8:00 pm, 8:00 pm to 10:00 pm.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you provide same day deliveries?” tab_id=”1504964207761-d44c889e-a0a4″][vc_column_text]Yes, we provide same day deliveries starting 10:00 AM in the morning to 10:00 PM in the evening, with a delivery cut off every 1 hour. Any delivery to be made before 10:00 AM in the morning need to be ordered on the previous day before 8:00 PM.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the cut off time for same day delivery?” tab_id=”1504964248488-4f7d95f3-565a”][vc_column_text]To enjoy same day deliveries, please place your order before cut – off time for individual time slots. Currently applicable cut offs are as follows:
6:30 AM to 8:00 AM – 8:00 PM, the previous day
8:00 AM to 10:00 AM – 8:00 PM, the previous day
10:00 AM to 10:00 PM – 60 Minutes at prior[/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens if I miss a delivery?” tab_id=”1504964295133-c45c4931-a6fc”][vc_column_text]If you’re not at home when your delivery arrives, your delivery boy will try to reach you by phone. If they fail to get hold of you, they’ll leave a card letting you know what time they arrived, and asking you to contact us on 123456 or the number provided on the card. Always make sure you contact us straight away.
NOTE: If you do miss a delivery, we cannot guarantee that the delivery boy will be able to return with your order on the same day.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is your refund policy?” tab_id=”1504964323315-76c52c90-9507″][vc_column_text]We follow a no questions asked returns policy. Our entire customer’s need to maintain the invoice bill and the seal or the pack food is not damaged. For further details, please check our cancellation and refunds policy stated here.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is your returns policy for non-perishable products?” tab_id=”1504964351881-3db02f50-befa”][vc_column_text]If you’re not happy with a non-perishable item, we’ll gladly refund it – simply contact our Customer Service team as soon as possible. You can call us on 123456789 or email madbanana@madbanana.com. We’ll go through all your options with you and arrange for your refund and return.
While we don’t offer exchanges, you’re more than welcome to reorder any refunded item on your next Mad banana’s shop.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is your returns policy for toiletries, cosmetics, clothing and underwear?” tab_id=”1504964392826-7abb34d4-15c9″][vc_column_text]You can request a refund on any product from these categories – just drop our Customer Service team a line. All we ask is that you return these products with their original packaging and tags (if applicable). If a product has a hygiene seal, we ask that you do not remove this seal until you’re sure you’re keeping the item.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is your returns policy for DVDs, CDs, Electrical and Electronics?” tab_id=”1504964418883-51876375-8045″][vc_column_text]We’ll happily refund any product from these categories, provided that you contact our Customer Service team, and that the item’s packaging is intact. Unfortunately we cannot accept returns of DVDs, CDs, or Blu-rays that have been unsealed.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My Wallet Terms and Conditions ” tab_id=”1512163448462-0ce3a091-dc86″][vc_column_text]

Less than Rs.300 purchase 0% of the total wallet amount..
300-499 purchase 3% of the total wallet amount.
500-999 purchase 5% of the total wallet amount.
1000-1499 purchase 5% of the total wallet amount.
1500-2000 purchase 10% of the total wallet amount.
Equal to or Greater tha Rs.2000 purchase 100% of the wallet amount.

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